SpeedLine with QSR ConnectSmart Kitchen Displays

SpeedLine with QSR ConnectSmart Kitchen Displays


Hey everyone, this is Arick from SpeedLIne. Today we’re looking at ConnectSmart Kitchen
(CSK for short). The new kitchen display system from QSR Automations. So I have it set up in the lab here, and this
is a demo version of CSK. I’ll just show you the hardware we have here. We’ve got a point of sale system here for
entering the orders, and then we’ve got these two screens over here which have CSK on them. The first one is a non-touchscreen, and it
does require a bump bar. The next one is a touchscreen, which does
not require a bump bar because it has a touch panel at the bottom that you can use to bump
your orders off. CSK does support touchscreens. Over here we have our eXeed controllers. These send and receive information from the
point of sale system to the CSK system. Behind that we have a router, or you can use
a network switch to set it up. It does communicate through the network. I’m just going to enter an order here. So I just completed my order on the point
of sale system and you can see it’s come up on the pizza prep screen. On the pizza prep screen we have a few items
I’ll point out. At the top of the cells we have a “grid header.” This order that just came in is blue, but
we have other colors as well. The colors represent the status of the orders. Blue means normal, but after a pre-set time
it will turn orange, and it will have “priority” status, and after a second pre-set time it
will turn red and will have “rush” status. So you can set those up, and they are based
on the time the order was entered in the point of sale system. Also in the grid header we have the order
number, the elapsed time, so you can see how long the order’s been on the screen, and the
order type (those are customizable), the customer name, the server name if it was on the order,
and the table number and the status of the order (right now that’s “normal”). And you can see we have the pizza item that
I’ve entered here and it does show added and removed toppings. You can also make it so that with specialty
pizzas it always shows all toppings. So I’m just going to bump this rush order. I bumped the rush order off the prep screen
and it’s shown up on the expo screen. So let’s talk about the expeditor screen. At the top of the screen we have these tabs. These are called “spy” tabs. I can click one, and it will switch the view
to that tab. That tab represents the pizza prep screen,
which will actually show up on my expeditor screen as well. I can click the Appy Spy tab and I can see
my appetizer screen. That way I don’t have to walk around the kitchen
to see what’s on all the screens – I can actually know when food will be ready and if it’s been
bumped or not. When I bump an order, it shows up on this
screen as green so that I know those have been put in the oven. Another thing we have here is the “Cook remaining”
timers. For pizza, they start at 7 minutes and count
down, and once they reach zero, they start counting back up. So that way you know how long they’ve been
waiting to be boxed up and taken for delivery. At the top of the screen we have some timers. We have the expo average bump time, and other
average bump times. Fast tracking a ticket – I can touch an item
on a ticket and hit the “Fast Track” button to fast track it, which means it’s highlighted
to let the cooks know that it needs to be made right away. I’ve highlighted it on the Expo screen, and
it also highlights here on the Prep screen, letting the cooks know that it needs to be
made right away. The alternate thing I can do is highlight
the whole order and fast track the entire order. When I do that, it will actually move it all
the way to the front of the Prep screen. So now that entire order’s status has been
changed – it says “Priority” and it highlights in pink and moves to the very first cell so
that cooks know to make it right away. I want to talk a bit about activity levels. CSK is really flexible and allows you to change
things on the fly to adapt your kitchen during rush or busy times. We go into Terminal, and under Manager, there’s
an Activity Level button. I can set up as many activity levels as I
want. What they allow me to do is select one, and
that will change how the monitors work inside the kitchen. It will turn on some monitors or turn off
others and change the way things route to different monitors. So you can send certain food items to a different
monitor at a different time of day. CSK also has a built in report viewer that
allows you to pull reports to help with efficiency in the kitchen. We have a Speed of Service Summary report,
a Ticket Time Analysis report. Let me run one of those. And there we go – we have our report. The Ticket Time Analysis breaks down ticket
times on the expo stations. It arranges the time so you can identify performance
and volume trends so you can help plan your staffing. The Speed of Service report gives you average
bump times for orders at all your different stations and that way you can compare employee
performance from shift to shift and between different locations. So that was just a quick look at ConnectSmart
Kitchen from QSR Automations. I’m Arick from SpeedLine – thanks for watching!

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